How can we help?

After opening Marsam and entering the drawing screen, you can start drawing right away using your finger or Apple Pencil on supported devices.

Choose the drawing tool and color you want from the toolbar, then start drawing on the canvas.

Tap the sticker tool in the toolbar to view the available sticker collection.

Choose the sticker you want to add to the canvas, then move it and place it wherever you like in your artwork.

You can remove a sticker from the canvas using the sticker removal tool.

If you want to start over, use the clear canvas option to remove the contents of the canvas. The app may ask you to confirm before clearing the content to help prevent accidental deletion of your work.

When you finish your artwork, use the share option in the toolbar.

Using the sharing options available on your device, you can save your artwork to the Photos app or share it using the apps and services available on your device.

If you have an eligible subscription associated with the Apple Account used for the original purchase, open the subscription screen in Marsam and tap Restore Purchases.

The app will verify your purchases and restore access to the available features when an eligible subscription is verified.

First, make sure your device is connected to the internet and that you are using the Apple Account associated with the original purchase.

1. Open the subscription screen in Marsam.
2. Tap Restore Purchases.
3. Wait for the app to finish verifying your subscription status.
4. If the features are still locked, close the app and open it again.

If the problem continues, contact us below and include the issue details, device type, and operating system version.

If the free trial is available to you, you can start an eligible subscription and access the included features free for 3 days.

After the free trial ends, the subscription automatically renews at the price shown when you subscribed unless it is canceled in accordance with Apple’s terms before the renewal date.

Eligibility may depend on your Apple Account, subscription history, and offers made available by Apple.

Your Marsam subscription is managed through your Apple Account.

On iPhone or iPad:

1. Open Settings.
2. Tap your name.
3. Select Subscriptions.
4. Select your Marsam subscription.
5. Select Cancel Subscription if the option is available.

You will generally continue to have access until the end of the current paid period, subject to Apple’s terms. Deleting Marsam does not automatically cancel your subscription.

An eligible subscription can be restored on supported devices using the Apple Account associated with the original purchase.

In many cases, Marsam recognizes it automatically. If it does not, open the subscription screen and tap Restore Purchases. An internet connection is required to verify subscription status.

The basic drawing features can be used without a continuous internet connection.

Some functions require a connection, including purchasing a subscription, verifying its status, restoring purchases, and external services that depend on the internet.