HeroHop

HeroHop Support

A little help.
Back to the adventure.

Help with HeroHop controls, worlds, purchases, restoration and local progress.

Getting started

How do I play?

Jumping is automatic. Tilt your device or use the left/right buttons and swiping to steer toward the next platform. Collect stars and use springs to jump higher. The game plays in portrait on iPhone and iPad.

How do I adjust tilt control?

Choose tilt control from the game menu. Hold the device comfortably before starting. Tap Recenter while playing to set a new neutral position. You can switch back to touch controls from the menu.

Why is a world still locked after purchase?

The purchase enables access to the paid adventure, but worlds still unlock sequentially through play. Finish each world to open the next one. Previous buyers use the same purchase for all 70 worlds.

What is Endless Challenge?

A continuous climb with a separate personal best score. It is included with the full-game purchase and is not part of the free first world.

Purchases and restoration

What is free, and what does the purchase include?

The complete Dream Garden world is free and replayable. A single non-consumable in-app purchase enables the other 69 worlds and Endless Challenge. There is no subscription. Apple displays the local price before confirmation.

How do I restore a previous purchase?

Connect to the internet and use the Apple Account associated with the purchase. Tap Restore Purchases on the home or purchase screen, complete the adult gate if shown, and wait for verification. Apple’s purchase restoration guide.

I paid, but access has not appeared. What should I do?

Check that the purchase completed rather than remaining pending, then try Restore Purchases. Restart the app and check your connection. If it still fails, contact us with the device model, iOS/iPadOS version and what happened. Do not send passwords or payment details.

Do I need to buy again for the added worlds?

No additional product is required. A valid purchase of the existing full adventure also covers the new worlds. Progress through adventure worlds remains sequential.

How can I request a refund?

Apple handles App Store purchase refund requests. Eligibility depends on Apple’s policies and applicable consumer rights. Read Apple’s refund instructions.

Progress, families and troubleshooting

Will restoring purchases also restore my scores?

No. Purchase entitlement and gameplay progress are separate. Scores, unlocked worlds and achievements are stored locally on the device. HeroHop does not provide its own iCloud progress sync. Do not delete the app while troubleshooting if you want to keep local progress.

I completed the old 50-world adventure. Where can I continue?

Update to the 70-world version on the same device. A saved achievement for completing all 50 worlds allows progression to world 51. Existing 30- and 50-world achievements remain, and completing 70 worlds earns a separate achievement.

What is the adult gate?

An arithmetic challenge restricts direct access to purchasing and restoration for players without the full game. A correct answer opens the relevant screen; it does not itself make a purchase. The gate supports, rather than replaces, parental supervision.

Do I need an account or an internet connection?

No Mac Winsoft account is required. Normal gameplay does not need a continuous connection after installation. Purchases, restoration and entitlement verification may need internet access. The game has no ads.

The game is not responding correctly. What should I try?

Close and reopen the app, install available app and system updates, and try touch controls if tilt feels incorrect. If the issue continues, contact support. Include your device model, operating-system version, world name and steps that show the issue.

Which languages are supported?

English, Arabic, French, Spanish, German, Italian, Brazilian Portuguese, Russian, Turkish, Hindi, Simplified Chinese, Traditional Chinese, Japanese, Korean, Indonesian and Persian. Choose a language from the game menu.

Still need a hand?

Tell us your device model, system version, world name and what happened. Our existing Mac Winsoft contact form will receive your message.

Contact HeroHop support

Do not send passwords, payment-card details or children’s personal information.